Privacy Policy 

Privacy Policy

This Privacy Policy (“Policy”) (together with our terms and conditions and any other documents referred to on it) describes the policies and procedures on the collection, use, disclosure and protection of your information and sets out the basis on which any personal data Orderzz (“We”/ “Us” / “Our”) collects from the User (“You” / “Your”), or that you provide to us when you use our website located at www.orderzz.com, or the Orderzz mobile application (collectively, “Orderrz Platform”) made available by Charlotte Fresh Foods LLC (“Orderrz”, “Company”, “we”, “us” and “our”),  a private limited company established under the laws of the USA having its registered office at North Carolina, USA.

Please read the following carefully before using the Orderrz Platform or submitting any personal information to Orderzz to understand our views and practices regarding your personal data and how we will treat it. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Your use of our Services/Application (“our Application”) or your registrations with us through any modes or usage of any products shall signify your acceptance and consent to the practices described in this policy and to be legally bound by the same.

If you do not agree with the terms of this Policy, please do not use the Application, our products or avail any of our Services.

1. Information we may collect from you

   1. We may collect and process the following data about you:

      1. Information you give us. You may give us information about you by filling in forms on our Application or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Application, subscribe to any of our services, search for a product, place an order on our Application, participate in discussion boards or other social media functions on our Application, enter a competition, promotion or survey and when you report a problem with our Application. The information you give us may include your name, address, e-mail address and phone number, financial and credit/debit card information.

      2. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information shall collectively be referred to as 'Information' in this Policy.

      3. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you.

      4. We will not differentiate between who is using the device to access the Application, Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Services/products and enable your Information to be captured accurately on the Application/Services/products, it is essential that you have logged in using your own credentials.

1. 2. Information we collect about you. With regard to each of your visits to our Application we may automatically collect the following information:

      1. Technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

      2. Information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our Application (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

2. Cookies

Our Application uses cookies to distinguish you from other users of our Application. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This helps us to provide you with a good experience when you browse our Application and also allows us to improve our Application.

3. Uses made of the information

   1. We use information held about you in the following ways:

      1. Information you give to us. We will use this information:

         1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

         2. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

         3. to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant unsubscribe box situated on the form or email on which we collect your data;

         4. to notify you about changes to our service

         5. to ensure that content from our Application is presented in the most effective manner for you and for your computer.

      2. Information we collect about you. We will use this information:

         1. to administer our Application and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

         2. to improve our Application to ensure that content is presented in the most effective manner for you and for your computer;

         3. to allow you to participate in interactive features of our service, when you choose to do so;

         4. as part of our efforts to keep our Application safe and secure;

         5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

         6. to make suggestions and recommendations to you and other users of our Application about goods or services that may interest you or them.

4. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Application feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

5. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

6. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.           

7. Disclosure of your information

   1. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

   2. We may share your information with selected third parties including:

      1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

      2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. When we share personal data with these companies, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

      3. Analytics and search engine providers that assist us in the improvement and optimization of our Application.

      4. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

   3. We may disclose your personal information to third parties:

      1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If the transfer or sale goes ahead, the organisation receiving your personal data can use your data in the same way as us.

      2. If Orderrz or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Orderrz, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Links

Our Application may contain links to other Applications that are not under our direct control. These Applications may have their own policies regarding privacy. We have no control of or responsibility for linked Applications and provide these links solely for the convenience and information of our visitors. You accessing such linked Applications shall be at your own risk. These Applications are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual Applications to see how the operators of those third-party Applications will utilize your personal information.

9. Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products. Further, we conduct internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on our Mobile Application is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

10.   Duration of retention of User Data

We shall retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

11. Changes to our privacy policy

    1. This version was last updated on 5/17/2023 and historic versions can be obtained by contacting us. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

12. Contact

Questions, comments, grievances and requests regarding this privacy policy are welcomed and should be addressed to support@orderzz.com.